Verizon and T-Mobile USA have both launched a new range of unlimited data plans. The aim of these plans is to encourage customers onto more premium...
In this podcast, consumer services experts Tom Rebbeck and Martin Scott discuss the potential impact of generative AI (GenAI) on telecoms operators...
This survey report analyses trends for Kuwait’s operators in the areas of customer satisfaction, customer usage and take-up of higher-value...
This article describes how telecoms operators are using GenAI today, but also outlines scenarios for the longer-term impact of this technology. The...
This survey report presents key findings from consumer data from Saudi Arabia and gives an analysis at the operator level for customer satisfaction,...
This survey report presents key findings from consumer data from Oman and gives an analysis at the operator level for customer satisfaction, customer...
This report explores how generative artificial intelligence (GenAI) could impact the telecoms industry by 2033. It describes three distinct...
The advance of eSIMs in the consumer segment is inevitable. If operators do not control the narrative and the transition, they could lose out to...
This report provides key findings from consumer survey data from Spain and gives an analysis at the operator level. It covers fixed broadband, mobile...
This report provides key findings from consumer survey data from Ireland and gives an analysis at the operator level. It covers fixed broadband,...